PRIVACY POLICY

Effective Date: July 5, 2024

1. Introduction

At B and H Top of the Line Home Improvement LLC ("Company," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including when you visit our website, engage our services, or communicate with us.

By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing/billing address.

  • Project Information: Details related to your home improvement project, including property address, project scope, and related information.

  • Payment Information: Billing details such as credit card or bank account information for processing payments.

  • Website Usage Information: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: To schedule consultations, prepare project estimates, complete home improvement work, and communicate with you about your project.

  • Payment Processing: To process payments and manage billing.

  • Customer Support: To respond to inquiries, provide support, and address any issues related to our services.

  • Marketing Communications: With your consent, we may send you promotional materials, updates, and offers related to our services.

  • Website Improvement: To analyze how visitors use our website, improve functionality, and enhance user experience.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors or subcontractors who assist in delivering services (e.g., materials suppliers, subcontractors for specific tasks).

  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government investigation.

  • Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You have the following rights regarding your personal information:

  • Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.

  • Access and Correction: You may request access to the personal information we have about you and ask for corrections if necessary.

  • Data Deletion: You may request that we delete your personal information, subject to certain legal obligations to retain records.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve our services. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services and website are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any changes. Your continued use of our services and website after any updates to this policy will constitute your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

B and H Top of the Line Home Improvement LLC
Hartford, CT, USA
bhhomeimprovement81@gmail.com